Refund policy

Refund, Return & Exchange Policy

Last Updated: 16/09/2026

At Ruma Fabric, we want you to have a smooth and satisfactory shopping experience. If you receive an eligible product that you would like to return or exchange, please review the following policy carefully.

1. Return & Exchange Window

Return or exchange requests must be raised within 3 days from the date of delivery.

Requests submitted after the 3-day period may not be accepted.

2. Eligibility for Return or Exchange

A product may be eligible for return or exchange if:

- You received a damaged or defective product.
- You received the wrong product, size, colour or design.
- The product is materially different from what was ordered.
- You wish to return an eligible product due to a change of mind, subject to the conditions below.
- The request is submitted within the applicable 3-day period.

3. Condition of the Product

For a return or exchange to be accepted, the product must:

- Be unused and unworn.
- Not have been washed, altered or damaged after delivery.
- Have all original tags and labels attached.
- Be returned with the original packaging, where applicable.
- Not contain stains, makeup marks, perfume or other signs of use.
- Be in its original condition.

Returned products may be inspected before the return or exchange is approved.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 3 days of delivery.

For verification of damage, defect or incorrect-product claims, customers are required to provide a clear unboxing video showing the package being opened and the condition of the product.

We may also request photographs or additional information.

After verification, Ruma Fabric may provide an appropriate resolution, which may include:

- Replacement
- Exchange
- Refund

The resolution will depend on the nature of the issue and product availability.

5. Size Exchange

If the size does not fit, you may request a size exchange within 3 days of delivery, provided that the product is unused, unworn and meets all return/exchange conditions.

Size exchange is subject to availability of the requested size.

The applicable shipping charges for a size exchange will be borne by the customer.

If the requested size is unavailable, Ruma Fabric may offer an alternative resolution where applicable.

6. Change-of-Mind Returns

If you change your mind after receiving your order, you may request a return within the 3-day return window, provided the product is eligible and meets all return conditions.

The product must be unused, unworn and in its original condition with tags and packaging intact.

Ruma Fabric will bear the applicable return shipping cost for eligible returns, subject to verification and the conditions of this policy.

7. Return Shipping

For eligible returns, Ruma Fabric will bear the applicable return shipping cost.

For damaged, defective or incorrect products, Ruma Fabric will arrange or bear the applicable return shipping cost after verification.

For size exchanges, the applicable shipping charges will be borne by the customer.

8. How to Request a Return or Exchange

To request a return or exchange, contact us within 3 days from the date of delivery.

Please provide:

- Order number
- Customer name
- Registered mobile number
- Reason for return or exchange
- Clear unboxing video, where applicable
- Photographs or other information requested by our team

Contact

Ruma Fabric
Email: Rumafabric@gmail.com
Phone / WhatsApp: +91 7890394619

Our team will review your request and provide the next steps.

9. Inspection and Approval

All returned products may be inspected after they are received.

A return, exchange or refund is subject to successful verification and inspection.

If the returned product does not meet the conditions of this policy, the return or exchange may be rejected.

10. Refunds

If a return is approved and a refund is applicable, the refund will be initiated after the returned product has been received and successfully inspected.

For prepaid orders, refunds will generally be processed to the original payment method, where supported.

For Cash on Delivery (COD) orders, additional customer details may be required to process the refund through an applicable refund method.

The time taken for the refunded amount to appear in the customer's account may depend on the payment method, bank or payment service provider.

11. Order Cancellation

Customers may request cancellation before the order has been shipped.

Once an order has been shipped, cancellation may no longer be possible.

For prepaid orders cancelled before shipment, any applicable refund will be processed to the original payment method, subject to applicable processing timelines.

For COD orders cancelled before shipment, no payment refund is generally required because payment has not yet been collected.

12. Non-Returnable Products

Products specifically marked as Final Sale, Non-Returnable, or otherwise excluded from return eligibility will not be eligible for return or exchange, except where required by applicable law or where the product is damaged, defective or incorrect.

13. Refund Exclusions

A refund or exchange may not be approved where:

- The product has been used or worn.
- The product has been washed or altered.
- Original tags have been removed.
- The product has been damaged after delivery by the customer.
- The product has stains, makeup marks, perfume or other signs of use.
- The product is returned outside the applicable return period.
- The product fails our inspection or verification requirements.

14. Policy Changes

Ruma Fabric may update or modify this Refund, Return & Exchange Policy from time to time.

Any changes will become effective when the updated policy is published on our website.

15. Contact Us

For any questions regarding refunds, returns or exchanges, please contact:

Ruma Fabric
Email: Rumafabric@gmail.com
Phone / WhatsApp: +91 7890394619