Shipping policy

Shipping & Delivery Policy

Last Updated: 16/09/2026

At Ruma Fabric, we aim to deliver your orders safely and on time. This Shipping & Delivery Policy explains our current delivery coverage, processing times and shipping conditions.

1. Delivery Locations

Currently, Ruma Fabric delivers orders across West Bengal, India.

We plan to expand our delivery service to other parts of India in the future.

Delivery availability may vary depending on the customer's PIN code and courier service coverage.

2. Order Processing

Orders are generally processed and prepared for dispatch after the order has been successfully confirmed.

Order processing may take approximately 1–3 business days, depending on product availability and order volume.

Orders placed on weekends, public holidays or during promotional periods may require additional processing time.

3. Estimated Delivery Time

After dispatch, delivery generally takes approximately 2–7 business days, depending on the delivery location and courier service.

Therefore, the overall estimated delivery time may be approximately 3–10 business days from successful order confirmation.

These are estimated timelines and may vary due to:

- Delivery location
- Courier service
- Weather conditions
- Public holidays
- High order volumes
- Operational disruptions
- Other circumstances beyond our reasonable control

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is placed.

Shipping charges may vary depending on the order, delivery location and applicable shipping arrangements.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and locations.

COD availability may depend on the delivery PIN code, order value and courier service coverage.

Ruma Fabric reserves the right to restrict COD availability for certain orders or locations.

6. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details provided during checkout.

You can use the tracking information to monitor the status of your shipment.

7. Delivery Delays

Although we work with our delivery partners to provide timely delivery, Ruma Fabric cannot guarantee a specific delivery date.

Unexpected delays may occur because of weather, transportation issues, public holidays, courier operational issues, incorrect address information or other circumstances beyond our reasonable control.

We appreciate your patience in such situations.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information, including:

- Full name
- Mobile number
- Complete address
- PIN code
- Landmark, where applicable

Ruma Fabric will not be responsible for delivery failures or additional costs resulting from incorrect or incomplete information provided by the customer.

9. Failed Delivery / RTO

If an order cannot be delivered because the customer is unavailable, refuses the delivery, provides an incorrect address or phone number, or otherwise fails to accept the shipment, the order may be returned to us by the courier.

Such orders may be treated as a Return to Origin (RTO).

For COD orders, repeated refusal or non-acceptance of shipments may result in restrictions on future COD orders.

10. Damaged Package at Delivery

If the package appears severely damaged, opened or tampered with at the time of delivery, customers are encouraged to:

- Take clear photographs/videos of the package.
- Record the unboxing process.
- Contact Ruma Fabric as soon as possible.

For damaged or incorrect products, please refer to our Refund, Return & Exchange Policy.

11. Delivery Confirmation

An order may be considered delivered according to the delivery status provided by the applicable courier service.

If you believe an order has been incorrectly marked as delivered, please contact us promptly so that we can investigate the matter with the delivery partner.

12. Contact Us

For shipping and delivery-related questions, please contact:

Ruma Fabric
Email: Rumafabric@gmail.com
Phone / WhatsApp: +91 7890394619

We are happy to assist you with your order.