Terms of service

Terms & Conditions

Last Updated: 16/09/2026

Welcome to Ruma Fabric. These Terms & Conditions govern your use of our website and your purchase of products from Ruma Fabric. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. About Ruma Fabric

Ruma Fabric is an online fashion and clothing brand offering women's clothing, including ladies' dresses, kurtis, sarees and salwar suits.

We reserve the right to update, modify or discontinue any product, service or part of our website without prior notice.

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

- Use the website for fraudulent or unlawful activities.
- Attempt to interfere with the security or operation of the website.
- Copy, reproduce or misuse our website content without permission.
- Provide false or misleading information while placing an order.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes and other information displayed on our website are accurate.

However, actual colours may vary slightly depending on your device, screen settings, lighting and photography conditions.

Product availability may change without prior notice.

4. Pricing

All product prices displayed on our website are subject to change without prior notice.

Applicable taxes, shipping charges or other charges, if any, will be displayed during the purchasing process.

Ruma Fabric reserves the right to correct pricing, product information or other errors that may occur on the website.

5. Orders

When you place an order, you are making a request to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to cancel or decline an order in circumstances including, but not limited to:

- Product being unavailable.
- Incorrect product or pricing information.
- Suspected fraudulent activity.
- Inability to verify the order details.
- Delivery restrictions or other operational reasons.

If we cancel an order for which payment has already been made, the applicable refund will be processed according to our Refund Policy.

6. Customer Information

You are responsible for providing accurate and complete information when placing an order, including:

- Full name
- Mobile number
- Email address
- Complete delivery address
- PIN code
- Other information required to process your order

Ruma Fabric will not be responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete information provided by the customer.

7. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

COD availability may vary depending on the delivery location, order value and other operational factors.

We reserve the right to restrict or decline COD orders where necessary.

8. Shipping and Delivery

We currently offer delivery within West Bengal and may expand our delivery coverage to other parts of India.

Delivery timelines may vary depending on the customer's location, product availability, courier services and circumstances beyond our reasonable control.

For complete information regarding delivery charges, estimated delivery times and shipping procedures, please refer to our Shipping & Delivery Policy.

9. Returns and Exchanges

Ruma Fabric accepts eligible returns and exchanges in accordance with our Return & Exchange Policy.

Customers are responsible for reviewing the applicable return and exchange conditions before placing an order.

Our standard return window is 3 days from the date of delivery, subject to the conditions specified in our Return & Exchange Policy.

Damaged, defective or incorrect products may be eligible for return or exchange according to the applicable policy.

10. Order Cancellation

Customers may request cancellation of an order before it has been shipped.

Once an order has been shipped, cancellation may no longer be possible.

For complete cancellation and refund conditions, please refer to our Cancellation & Refund Policy.

11. Payments and Refunds

Payments may be processed through the payment methods made available on our website.

Refunds, where applicable, will be processed according to our Cancellation & Refund Policy and Return & Exchange Policy.

Refund processing times may depend on the payment method and relevant payment service provider.

12. Intellectual Property

All content available on the Ruma Fabric website, including but not limited to:

- Brand name and logo
- Product photographs
- Videos
- Graphics
- Product descriptions
- Website design
- Text and other original materials

is owned by or used with permission by Ruma Fabric and may not be copied, reproduced, modified, distributed or commercially used without prior written permission.

13. Third-Party Services

Our website may use third-party services such as payment gateways, courier/logistics providers, analytics services and other service providers.

Your use of such services may also be subject to the terms and policies of the respective third parties.

14. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free or available at all times.

We may temporarily suspend or restrict access for maintenance, updates, technical issues or other operational reasons.

15. Limitation of Liability

To the extent permitted by applicable law, Ruma Fabric will not be liable for indirect, incidental or consequential losses arising from the use of our website or services.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

16. Changes to These Terms

Ruma Fabric may update or modify these Terms & Conditions from time to time.

Any changes will become effective when the updated Terms are published on this website.

You are encouraged to review this page periodically.

17. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes arising in connection with these Terms or your use of our website shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the matter.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Ruma Fabric
Email: Rumafabric@gmail.com
Phone / WhatsApp: +91 7890394619

Thank you for choosing Ruma Fabric.